Microsoft Dynamics CRM - Customer Relationship Management Software

Microsoft Dynamics Customer Relationship Management software is primarily based IIS web applications with client server architecture and which can be accessed by Internet Explorer 6 and above versions. It supports the activities of sales, marketing and help desk, however Microsoft claims that using its proprietary technology based on.Net framework can improve this product to support other related activities too. Microsoft intends its CRM software to be used as Xrm platform to our business partners, making it versatile to handle those activities are outside the general activities of the customer experience at the center. This CRM software is available in four versions for customers and partners and has a worse compatibility that allows its customers to easily switch to a higher version of your requirements grow.

Microsoft Dynamics CRM is available in several languages ​​and is very well integrated with Microsoft products like Microsoft Office and Microsoft Windows Small Business Server. This CRM application is easily adaptable to adjust to the demands of users and third party tools can be integrated for extra features. Internal Adjustment Dynamics CRM is easy too, forms can be adapted to provide familiar and easily understandable layout, business workflow can also be customized, custom objects can be added to support additional facilities, and this program can send e-mails and raise the alarm beep the next step in an activity or ongoing work. E-mail campaigns can be managed easily and respond to follow-up can be done too, scheduling service supports all activities in the application, shipment tracking and follow-up.

Microsoft Dynamics CRM software is the main components of the MSSQL database, web services layer, a layer system, the query processor, the processor for a secured ad-hoc queries using XML, plug-ins and Reporting Services.SDK ensure the application is based on the platform to adapt or integracije.Sloj web service manages communications applications, with other components and database, developed to improve the functioning, the server platform is responsible for the creation of areas of special facilities and provide the building blocks of zahtjeva.Dolaznih and outgoing e-mails are handled by Microsoft Exchange Server.

Some of the features of Microsoft Dynamics CRM makes it an effective tool for the fertile and productive customer relationship management. It provides very tight integration with Microsoft products and Microsoft Office, it gives the ease of use, navigation and familiar user experience. It provides advanced business intelligence tools, such as advanced real-time dashboards that can be used in individual and collective mode for more insights. Its flexibility allows users to create personalized job to set the default pane and tab that opens when the CRM is an open on-line. Creating role-based forms improves the security features and helps employees to access relevant information quickly, rather than seeking their required data from the track and field. Customization and Integration is always easy in Microsoft Dynamics CRM, which is enhanced by providing import facilities tailored solutions already developed by other users or distributors.

Microsoft Dynamics CRM offers a complete solution and the upcoming version of the software can be even better and more useful enhancements such as integration with Microsoft SharePoint NAV and that will boost productivity solutions even further.